1. Commitment to Customer Video Privacy

At Camtil (developed and operated by Futureai Tech Pvt. Ltd.), video surveillance data is treated as strict proprietary property of our client organizations. We do not sell, inspect, monetize, or use customer video footage for third-party advertising.

2. What Information We Process

• Telemetry Logs: Connection statuses (LIVE, DOWN, MISCONFIGURED), ping response latencies, and uptime records.
• Diagnostic Snapshots: Cryptographically verified low-resolution frame snapshots captured exclusively during optical state transitions (e.g. blur or obstruction alerts) to notify designated administrators.
• Account Details: Administrator name, company email, mobile numbers for alert delivery, and login audit trails.

3. Zero-Trust Encryption Standards

Communication between on-premise Edge Appliances and the central cloud is protected by zero-trust transport encryption. Cloud storage archives are encrypted using AES-256 bit encryption at rest. Live video streaming is delivered via authenticated WebRTC session tokens.

4. User Account & Data Deletion (Google Play Compliance)

In compliance with Google Play Store User Data and Privacy Policies, Camtil users can request permanent account cancellation and deletion of all personal data (including login credentials, mobile phone identifiers, FCM tokens, and associated records) at any time. To submit a deletion request, please visit our User Cancellation & Data Deletion Request Page. Requests are verified and permanently fulfilled within 30 days.

5. Privacy Officer Contact

For privacy inquiries or compliance questions, please contact our Data Security Officer at info@camtil.com.